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Post Sales Support

  • RMA Turn Around in 10 Working Days

  • Failure Analysis and Correction--Closing and FAE Report by FAE/QA

  • Shipping/Receiving Record--Tracking Number and Follow-up

  • Management Report--Weekly and Monthly Review

  • FQA Process--Functional/Simulation Test with Final Burn-in Test

  • Quality Reliability Testing (QRT)--Remote with Customer Site

  • DOA Process--3 Working Day Action

  • Repair and Refurbish--Workmanship IPC 610 and Rework/ECN SOP

  • Onsite Field Services--Advance Replacement, White Glove, ARMS Portal

  • North America Coverage